Last Updated: 2025
Welcome to Flavoursome (“we”, “us”, or “our”).
Flavoursome is an online food marketplace that connects local cooks (“Vendors”) with customers who want to order freshly made meals for pickup (“Users”).
We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Platform”).
By using Flavoursome, you agree to this Privacy Policy.
We collect and process the following types of personal information:
Name and surname
Email address
Phone number
Pickup address or area
Payment and billing details
For vendors: business name, bank details, menu items, operating hours
Device information (IP address, browser type, operating system)
Platform usage data (pages visited, clicks, order history)
Location information (if you enable location services)
We use your personal information to:
Register and manage your Flavoursome account
Process and confirm orders
Facilitate communication between users and vendors
Handle payments and payouts
Improve and personalise the Platform
Send service updates, offers, and notifications (you may opt out anytime)
Comply with legal and regulatory obligations
We do not sell your personal information.
We may share it only with:
Vendors, to fulfil your order
Payment processors, for secure transactions
Service providers, who help operate the Platform (hosting, analytics, support)
Legal authorities, if required by law or court order
All third parties are bound by confidentiality and data protection obligations.
We use reasonable technical and organisational measures to safeguard your personal information.
However, no online service is 100% secure, and you share data at your own risk.
Under the Protection of Personal Information Act, you have the right to:
Request access to your personal information
Request correction or deletion of your data
Object to the processing of your data
Withdraw consent for marketing communications
You may exercise these rights by contacting us at info@flavoursome.co.za.
We use cookies to:
Keep you logged in
Improve site performance
Personalise your browsing experience
You can disable cookies in your browser, but some features may not function properly.
We keep your information only for as long as necessary to:
Provide our services
Meet legal or accounting requirements
Resolve disputes
Flavoursome is not intended for persons under 18 years of age. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.
If you have questions or concerns about this Privacy Policy, please contact us:
Flavoursome (Pty) Ltd
