Orders placed on the Platform are offers to purchase. An Order is accepted when the Vendor or Platform sends an order confirmation in the form of a one-time pin (OTP).
Prices are in South African Rand and include VAT where applicable. Delivery, service, or other fees are shown at checkout.
Payments are processed by the Payment Provider selected and may be charged at the time of order or added to the Platform wallet for future purchases.
Payment cards may be pre-authorized. Payment disputes must be raised within 14 days of the transaction.
Promotions and coupons have stated terms, expiry, and may be revoked if misused. No cash value unless stated.
Refunds are processed according to the reason: incorrect charge, cancelled order, non-delivery, non-pickup, or poor quality. Refunds are generally credited to the customer account wallet within 7–14 business days.
We reserve the right to cancel Orders due to pricing errors or inability of the Vendor to fulfil the Order; customers will be notified and refunded according to Flavoursome’s refund policy.
